C2 to take part of the HDI – 2012 Conference and Expo
C2 will take part of the HDI 2012 Conference and Expo show on April 24-27 2012 in Orlando, Florida. A Product Showcase will take place on the Expo hall floor during lunch.
Presentation title: Linking IT Operations Knowledge to the Strategic side of the Business
Abstract:
Fully manage your service delivery chain and improve knowledge management, by linking all IT Business, from operational to strategic activities. Introducing a revolutionary product that enables development and implementation of your Service Catalog, Knowledge Management, Portfolio, Demand Management, Business Relationship Management and Service Level Management disciplines. If you want to improve the business value of your services, justify costs, maximize service knowledge, manage client relationship, this is a must see presentation to position your organisation for the future...today!
Yves St-Arnaud
Vice President, Service Management Practice
Speaker Bio:
Yves has been in the IM/IT industry for 29 years and has been working for the past 14 years mainly in the field of IT Service Management (ITSM). He has held various technical and CIO level positions within the Federal Government and the private industry. He holds a Computer Science, Business Administration degree and Project Management Professional certificate (from PMI) as well as various certificates in IT Service Management (ITIL® Foundation, Practitioner, Intermediate, Master V2, Expert V3) to name a few.
Come visit us at booth # 622!
ITIL® is a registered Trademark of the Cabinet Office. Information Technology Infrastructure Library is a registered Trademark of the Cabinet Office.
