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Latest Blog Articles

February 13 2017

Early last year, we published an article titled: “DevOps: Here to stay, or just a trend?” that touched on elements of the DevOps movement, as well as it’s possible business impacts.

One year later, a lot of work has been done on DevOps and it’s now much more than just a simple trend. We thought it was a good time a year later to go back and talk about DevOps again, while also giving you a few tips on how to implement DevOps in your business.

February 3 2017

After many years with your current helpdesk, it can no longer keep up the pace with your needs that have evolved. Worse, you may be trying to stay afloat and manage everything inside an Excel file or an email folder.

Don’t you have other priorities than having to constantly extinguishing fires (more than 50% of the time of support teams is spent resolving tickets (Source: HDI 2016 Technical support practices & salary)?  You’re right to think that solutions exist.

Recent Documentation

June 13 2012
Healthcare IT requires full time intensive care
Nothing requires 99.99% uptime and high resolution speed more than health care.
July 12 2012
Top10 Help Desk Best Practices
We all know that help desk staff members are often just trying to keep their heads above water with the constant and daily deluge of requests ranging from an uncooperative mouse to a logistics error to a major database issue.

Last Webinars

November 11 2013
The new companion to IT Service Management: Global Service Chain (GSC)
This session presents a new companion in managing IT services to meet the Business needs at the strategic and tactical level…
November 11 2013
I have been assigned the service catalog implementation
The first question to ask yourself: Why improve the service catalog ?