Your company evolves in a competitive industry, but cannot keep up with the pace of internal demands. Your support team is overwhelmed by a large number of operational queries and this negatively impacts your results, the quality of your services and more importantly, your customers' satisfaction!
That’s not you? Good, but be careful, it can be easier than you think to fall in such a situation. Your internal support and request management is fragile and a little push can bring it in a tailspin.