Resource Center

Latest Blog Articles

February 22 2017

Your company evolves in a competitive industry, but cannot keep up with the pace of internal demands. Your support team is overwhelmed by a large number of operational queries and this negatively impacts your results, the quality of your services and more importantly, your customers' satisfaction!

That’s not you? Good, but be careful, it can be easier than you think to fall in such a situation. Your internal support and request management is fragile and a little push can bring it in a tailspin.

February 21 2017

With organizational constraints, the pressure to reduce costs and the constant search for productivity, the notion of self-service has really come into its own. Still, the advantages that provide self-service can be hard to see at first glance: Why would a client want to get involved in the workflow behind the resolution of his service request? To find the answer, we can rely on the old saying: If you want something done right, do it yourself.

Recent Documentation

June 13 2012
Healthcare IT requires full time intensive care
Nothing requires 99.99% uptime and high resolution speed more than health care.
July 12 2012
Top10 Help Desk Best Practices
We all know that help desk staff members are often just trying to keep their heads above water with the constant and daily deluge of requests ranging from an uncooperative mouse to a logistics error to a major database issue.

Last Webinars

November 11 2013
The new companion to IT Service Management: Global Service Chain (GSC)
This session presents a new companion in managing IT services to meet the Business needs at the strategic and tactical level…
November 11 2013
I have been assigned the service catalog implementation
The first question to ask yourself: Why improve the service catalog ?