It seems like we’ve been hearing this forever: automation is coming and robots will soon be able to do our jobs. We’ve seen it with the arrival of computers in the workplace in the 80s and then with the Internet in the 90s and so on and so forth, with the arrival of each latest innovation.
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Your company evolves in a competitive industry, but cannot keep up with the pace of internal demands. Your support team is overwhelmed by a large number of operational queries and this negatively impacts your results, the quality of your services and more importantly, your customers' satisfaction!
That’s not you? Good, but be careful, it can be easier than you think to fall in such a situation. Your internal support and request management is fragile and a little push can bring it in a tailspin.