Frequently asked questions

• What’s included in the subscription?

  C2 ATOM subscriptions include the C2 ATOM licenses and its updates. You also get access to our support team (phone, email, portal) for your questions and inquiries.

• What type of support do you offer?

  Email and phone support are available. You can also communicate through C2 portal and send requests directly to our team. 

• What type of licencing C2 ATOM propose?

  C2 ATOM offers floating (concurrent) and named licences. Meaning that with floating licences you can have as many users as you want, as long as the number of connected users isn’t greater than the number of licenses. 

• Can we keep the trial’s data when buying the product?

  You can keep your trial’s data. You can also export it for external or further usage.

• Is it possible to integrate with 3rd party apps?

  Yes, C2 ATOM has a complete and functional API. External applications can communicate easily with the tool. It is also possible to call web services directly from the C2 ATOM software. You can contact us by phone or on the Client Portal to see if an application integrates with C2 ATOM or to request the integration of a 3rd party application.

• To what extent can I customize the application?

  All the fields presented in the application are customizable. We care about your appreciation and the flexibility of our tool therefore feels essential.

• Is there a On-Premise (installed) version?

  No, C2 ATOM is an ITSM as a service software only available in a subscription mode. Although, there is an subscription-based onsite version of C2 ATOM available. Contact our team for more details.

• What are the steps to deploy C2 ATOM?

  When you begin your trial, you are both the first client and the first default resource. Then import your customers and invite your teams by creating resources. A service catalog template is offered, which you can adapt according to your context. You can also relate to our Starter Guide to help with the first steps to operate. 

• What’s different with C2 ATOM versus the others?

  C2 delivers powerful and flexible enterprise service management solutions, putting IT as a real partner for business. Intuitive configuration and fast onboarding facilitates software transition.

• What are its key benefits?

  C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.

• Do end users need licences?

  Only resources and administrators do require licenses. Requesters don’t need any license as they can send unlimited demands.

• Can we buy some modules?

  C2 ATOM solution is an integrated suite of IT service management and is therefore not available in a modular format. Your teams benefit from all the features.

• Where is data located?

  C2 ATOM servers are located in Canada through the Amazon Web Services (AWS).