Frequently asked questions

• What’s included in the subscribtion?

  C2 ATOM subscriptions include the C2 ATOM licenses, the software updates of the solution as well as its maintenance. You also get access to our support team for your questions and inquiries.

• What type of support do you offer?

  Email and phone support are available. Our support team is dedicated to answering your questions. As a client C2 ATOM, you can also make use of the support portal and send requests directly to our team. You can also see the list of your queries and interactions associated with it.

• What type of licencing C2 ATOM propose?

  C2 ATOM offers floating licenses (or concurrent licenses), meaning that your licenses account for the number of users connected simultaneously. Meaning that you can have as many users as you want, as long as the number of connected users isn’t greater than the number of licenses. Note that only the resources in the application require licenses. Requesters don’t need any license can send unlimited demands.

• Can we keep the trial’s data when buying the product?

  You can keep your trial’s data. You can also export it for external or further usage.

• Is it possible to integrate with 3rd party apps?

  Yes, C2 ATOM has a complete and functional API. External applications can communicate easily with the tool. It is also possible to call web services directly from the C2 ATOM software. You can contact us by phone or at support@c2atom.com to see if an application integrates with C2 ATOM or to request the integration of a 3rd party application.

• To what extent can I customize the application?

  All the fields presented in the application are customizable. We care about your appreciation and the flexibility of our tool therefore feels essential.

• Is there a On-Premise (installed) version?

  There is an installed version of C2 ATOM available.

• What are the steps to deploy C2 ATOM?

  In the application, create initially a business, a resource access and a password. Then, import your customers and give access to your support team. You can then build a service catalog, categories, services, applications and tasks. This verbalization then allows you to publish your catalog on a self-service portal, which will be accessible to clients after giving them access. Thereafter, you can create queries queues, SLAs, business rules and follow all operational support processes through the dashboard. You can also relate to our Starter Guide to help with the first steps to operate.

• What’s different with C2 ATOM versus the others?

  C2 delivers powerful and flexible enterprise service management solutions, putting IT as a real partner for business. Intuitive configuration and fast onboarding facilitates software transition.

• What are its key benefits?

  C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.