IT Service Management Reports & Analytics
Measure service delivery activities and projects performance with tailored ITSM reporting tools.
Customizable Dashboard
Make sure you have a instant overview of operational performance by generating service management metrics on all custom fields.
Learn moreService delivery success starts with C2 ATOM
Be a Business Service Management Champion
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Service Level Management & Compliance
- Locate performance indicators and targets
- Decrease support times
- Prioritize requests according to the role of the applicant
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Customizable Service Desk Reporting
- Query all custom fields
- Configure by filter, duration or type of notes
- Build your custom reports with the SSRS system
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Integrated Audits
- Query all custom fields
- Export the data as needed
- Get a quick overview of your results
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Full History & Logs
- Manage ticket audit
- Take a look at the customer overview
- Instantly find activity history
Other control tools
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Timesheet and Timer
A stopwatch allows to quantify the efforts made. This can be activated automatically or manually. Go further and use the time sheet function. Save time by exporting your billable tasks.
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Search templates and custom filters
Go further with custom filters and, above all, with advanced search. Easily configure these templates and analyze their results.
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Poll Results
Centralizing customer reviews on their satisfaction, their expectations and their needs in terms of technical support can give you some ideas for improvement.