IT Service management reporting

Customizable Dashboard

Make sure you have a instant overview of operational performance by generating service management metrics on all custom fields.

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Service Level Management & Compliance
- Locate performance indicators and targets
- Decrease support times
- Prioritize requests according to the role of the applicant
Customizable Service Desk Reporting
- Query all custom fields
- Configure by filter, duration or type of notes
- Build your custom reports with the SSRS system
Integrated Audits
- Query all custom fields
- Export the data as needed
- Get a quick overview of your results
Full History & Logs
- Manage ticket audit
- Take a look at the customer overview
- Instantly find activity history

Measure Everyone's Time & Efforts

C2 ATOM allows an efficient time & workload management tool.
Performance ITSM Reports & Custom Tools

Share the results of your activities, measure specific service management indicators and ensure continuous improvement.
Clearer Overview of Your Projects

Visually manage your service desk projects and tasks simply with the Gantt view.
Enhance Agile & DevOps Principles

Provide them with a kanban mode to quickly change the value of a field, the status of a function in development or change the priority of an application change.

Timesheet and Timer

A stopwatch allows to quantify the efforts made. This can be activated automatically or manually. Go further and use the time sheet function. Save time by exporting your billable tasks.
Search templates and custom filters

Go further with custom filters and, above all, with advanced search. Easily configure these templates and analyze their results.
Poll Results

Centralizing customer reviews on their satisfaction, their expectations and their needs in terms of technical support can give you some ideas for improvement.