IT Service Management Reports & Analytics

Measure service delivery activities and projects performance with tailored ITSM reporting tools.

Customizable Dashboard

Make sure you have a instant overview of  operational performance by generating service management metrics on all custom fields.

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Service delivery success starts with C2 ATOM

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Be a Business Service Management Champion

  • Service Level Management & Compliance

    • Locate performance indicators and targets
    • Decrease support times
    • Prioritize requests according to the role of the applicant
  • Customizable Service Desk Reporting

    • Query all custom fields
    • Configure by filter, duration or type of notes
    • Build your custom reports with the SSRS system
  • Integrated Audits

    • Query all custom fields
    • Export the data as needed
    • Get a quick overview of your results
  • Full History & Logs

    • Manage ticket audit
    • Take a look at the customer overview
    • Instantly find activity history
  • Measure Everyone's Time & Efforts

    C2 ATOM allows an efficient time & workload management tool.

  • Performance ITSM Reports & Custom Tools

    Share the results of your activities, measure specific service management indicators and ensure continuous improvement.

  • Clearer Overview of Your Projects

    Visually manage your service desk projects and tasks simply with the Gantt view.

  • Enhance Agile & DevOps Principles

    Provide them with a kanban mode to quickly change the value of a field, the status of a function in development or change the priority of an application change.


Other control tools

  • Timesheet and Timer

    A stopwatch allows to quantify the efforts made. This can be activated automatically or manually. Go further and use the time sheet function. Save time by exporting your billable tasks.

  • Search templates and custom filters

    Go further with custom filters and, above all, with advanced search. Easily configure these templates and analyze their results.

  • Poll Results

    Centralizing customer reviews on their satisfaction, their expectations and their needs in terms of technical support can give you some ideas for improvement. 

Why choosing C2 ATOM software ?

Generates Tangible Results