Reports & Analytics
Measure activities and projects performance with tailored reporting tools.
Customizable Dashboard
Make sure you have a good overview of the performance of services and projects by generating metrics on all custom fields.
Learn moreBe a service management champion
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Service Level Management & Compliance
- Locate performance indicators and targets
- Decrease support times
- Prioritize requests according to the role of the applicant
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Customizable reports
- Query all custom fields
- Configure by filter, duration or type of banknotes
- Build your reports from the SSRS third party system
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Integrated & custom reporting
- Query all custom fields
- Export the data as needed
- Get a quick overview of your results
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Full history & logs
- Manage ticket audit
- Take a look at the customer overview
- Instantly find activity history
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Measure everyone's time & efforts
C2 ATOM offers an ideal timesheet function for all contexts.
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Performance reports & custom tools
Share the results of your activities, measure specific indicators and ensure continuous improvement.
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Clearer overview of your projects
Manage your projects and tasks simply with the Gantt view.
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Agile teams?
Provide them with a kanban mode to quickly change the value of a field, the status of a function in development or change the priority of an application change.
Other control tools
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Timesheet and Timer
A stopwatch allows to quantify the efforts made. This can be activated automatically or manually. Go further and use the time sheet function. Save time by exporting your billable tasks.
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Search templates and custom filters
Go further with custom filters and, above all, with advanced search. Easily configure these templates and analyze their results.
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Poll Results
Centralizing customer reviews on their satisfaction, their expectations and their needs in terms of technical support can give you some ideas for improvement.