Cloud-Based Service Desk Software

C2 ATOM is an integrated ITSM suite that supports service desk processes such as incident management, problem management, ITIL® change management and more service management best practices.

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ITIL Processes At Your Fingertips

C2 ATOM solution supports service desk processes and is aligned with ITIL®. Incident management, problem management, change management, projects and service request management give you great flexibility.

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Framed by ITIL best practices, perfect for flexible operations.

  • ITSM Service Catalogue

    • Save time with instant ticket categorization
    • Filter available services for each requester or team
    • Publish it on a portal available to your customers
  • Gantt, Kanban and Calendar Views Tailored to Your Needs

    • Modify a project's tasks inside a Gantt view
    • Change the status of a query in a Kanban frame
    • Follow your projects in time using a calendar view
  • Efficient Helpdesk Monitoring Tools

    • Add and share notes
    • Assign groups or resource
    • Reference tickets for fast closing
  • Intuitive Ticketing

    • Manage the prioritizations according to the impacts
    • Minute the time spent on each ticket
    • Associate an asset or equipment with the ticket
  • Offer Your Agents The Best Experience

    Queues, filters, search options and assignment possibilities allow efficient organization of the work.

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  • Offer Your Customers The Best Experience

    A knowledge base can meet the high expectations of your customers and encourage the sharing of information.

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  • Reduce Workload Thanks to Self-Service

    Using the portal, C2 ATOM allows you to route categorized requests in a flash. This self-service space is customizable, providing an experience tailored to your requesters.

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Speed Up Your Service Delivery

  • Enterprise Service Management

    A service catalog filtered by company, team, or department can make it much easier for your agents to support. Published on a self-service portal, the catalog is a major asset for any service center, support department, agile multi-team context and large-scale projects.

  • Problem Management Best Practices 

    Our solution facilitates collaboration and communication between all stakeholders of a simple request or a complex project. A knowledge base makes it possible to quickly identify the possible resolution tracks.

  • Enabling Fast & Efficient Support

    Provide better incident response time with quick ticket categorization which reduce entry time for your agents. C2 ATOM supports a robust yet flexible ITIL process for incident management.

Why choosing C2 ATOM ITSM software? 

Tailored to your industry