ITIL® Process Automation
Centralize ITSM business rules & workflows that brings you to the next level of productivity, better service quality and reduced costs.
Automate Service Management Processes
Make your processes more efficient and your efforts more productive. With a structure of conditions and actions giving you flexibility and speed of execution.
Learn moreService Delivery Automation starts with C2 ATOM
Automate ITSM Processes Without a Single Line of Code
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Automatic Notifications
- Assign tasks to the right resources
- Configure custom triggers
- Climb or create recurring alerts
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Flexible & Powerful Triggering
- Target all ticket types from the application
- Redefine a value or send an automatic email
- Send a survey or automate a configuration item
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Perfect Service Desk Usability
- Move a group of conditions
- Option to deactivate / reactivate quickly
- Easily search through a folder structure
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Quick & Simple Email Integration
- Create accounts by associated request template
- Associate multiple email addresses
- Customize the displayed email tag
Accelerate IT Service Delivery
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Instant Notifications for Faster Operations
Anticipate crisis situations by initiating an action as soon as an incident is detected, allowing your support teams to focus their efforts on resolving a problem, rather than having to manage only from your application.
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Tracking Follow ups the Smart Way
Automatically route emails to the resources associated with a query - customers, suppliers, staff, administrators and assign new resources to queries, change their status or priority level. Manage response times and resolution times, then display the different statuses on the ticket grid.
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Efficient & Dynamic Workflows
Task templates by request allow you to establish a precise order of the operations to be performed. These automated workflows, sequential or parallel, ensure high efficiency. Enjoy the same granular flexibility with these kids tickets from the same structure.