ITIL® Process Automation
Centralize ITSM business rules & workflows that brings you to the next level of productivity, better service quality and reduced costs.
Automate Service Management Processes
Make your processes more efficient and your efforts more productive. With a structure of conditions and actions giving you flexibility and speed of execution.
Learn moreAutomate ITSM Processes Without a Single Line of Code
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Automatic Notifications
- Assign tasks to the right resources
- Configure custom triggers
- Climb or create recurring alerts
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Flexible & Powerful Triggering
- Target all ticket types from the application
- Redefine a value or send an automatic email
- Send a survey or automate a configuration item
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Perfect Service Desk Usability
- Move a group of conditions
- Option to deactivate / reactivate quickly
- Easily search through a folder structure
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Quick & Simple Email Integration
- Create accounts by associated request template
- Associate multiple email addresses
- Customize the displayed email tag
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Integrate With Web Applications
The interactive function built into C2 ATOM allows you to call a wide range of applications and systems. Communicate critical information automatically through these application bridges.
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Repeatable Fields and Sections
The system facilitates the duplication of sections or fields by proposing repeating grids. Managing a large inventory or a large number of parts is no longer a waste of time. Copying tickets or converting an incident into a problem is also fast on demand.
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Automatically Assign Queues With C2 ATOM Workflows
Establish assignment processes that ensure the productivity of work teams. Manual errors and omissions such as "Sorry, it fell between 2 chairs" should not be part of your everyday business.
Accelerate IT Service Delivery
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Instant Notifications for Faster Operations
Anticipate crisis situations by initiating an action as soon as an incident is detected, allowing your support teams to focus their efforts on resolving a problem, rather than having to manage only from your application.
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Tracking Follow ups the Smart Way
Automatically route emails to the resources associated with a query - customers, suppliers, staff, administrators and assign new resources to queries, change their status or priority level. Manage response times and resolution times, then display the different statuses on the ticket grid.
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Efficient & Dynamic Workflows
Task templates by request allow you to establish a precise order of the operations to be performed. These automated workflows, sequential or parallel, ensure high efficiency. Enjoy the same granular flexibility with these kids tickets from the same structure.