A support service center is usually all about a varied number of tickets, incidents and requests service. At times, these daily activities become more complex and critical, significant or repeated incidents affect the efficiency of information systems.
Blog - Service management and ITSM practice
Your company evolves in a competitive industry, but cannot keep up with the pace of internal demands.
With organizational constraints, the pressure to reduce costs and the constant search for productivity, the notion of self-service has really come into its own.
Earlier last year, we published an article titled: “DevOps: Here to stay, or just a trend?” that touched on elements of the DevOps movement, as well as it’s possible business impacts.
After many years with your current helpdesk, it can no longer keep up with your needs, that have evolved. Worse, you may be trying to stay afloat and manage everything inside an Excel file or an email folder.