Run Scripts & Manage Availability

Press release
December 20 2017

We are happy to share the outcome of a particularly effective partnership between our team and C2 ATOM users. The result: advanced features to support day-to-day operations in service delivery.

Here is a brief overview of the new features included in the software update available in January 2018.

Run Scripts

In our business rules and process automation engine, we've added a new action called "Run a Script".

Your teams can now run PowerShell scripts or any program, deploy an application update, discover a series of assets, or execute various Windows commands.

PowerShell Script

 

Ticket Cancellation

To easily cancel a ticket without having to inform the resource or the agent in charge of the request, we have created a new personalized "Button" type field.

A feature that will save you a lot of time and money.

Cancellation Button

Cancel ticket button

 

Self-Service Voting Process

C2 ATOM software's evolution is based on customer feedback. This partnership will be enhanced in 2018 with a view of the Portal where users can vote for their favorite feature. 

Système de votation client

 

Availability Management

We have created a custom field of type "Reservation".

This type allows you to reserve either equipment or a conference room or any other item to book.

Once your type is created, add it to your request form and create the reservation ticket. By making its Availability "Public", the reservation can also be displayed on the portal.

Availability Management

Calendar reservations

Any requests about these added features?

We want to hear you! Do you have questions, comments or requests related to these recent additions?

Contact our team and we will be happy to gather your ideas or show you the product in action.

Not yet a C2 ATOM customer? Test the new features with a free trial!

Free trial C2 ATOM