C2 ATOM among the High-Performers in the Service Desk category

January 25 2017

C2 Enterprise, provider of complete IT service management solutions is proud to announce that its web-based IT service management solution, C2 ATOM, thanks to a strong collaboration with its customers and stellar reviews, has earned the prestigious G2 Crowd’s High Performer Rating on the latest G2 Winter 2017 Report.

G2 Crowd enables the users of enterprise software to write reviews to share with their peers. The latest report was based on 795 reviews from business and IT professionals, rating 61 different qualified service desk products. C2 ATOM got high marks thanks to its high customer satisfaction and it’s codeless customisation features.

What users are saying about C2 ATOM (From the G2 Crowd reviews):

“If you want a professionnal ITSM software that is focused on your clients and is easy to use, implement and have a fantastic company behind it that is always listening to their clients and updates their software to meet their client's needs, go with C2 Atom.”

“The company C2 listens to their clients. Each month they add features that make their product better.They focus the updates on what's important for the clients and on things that are used in the IT world.”

“It is incredibly flexible, I like to say that I can make it dance. It obviously manages IT tickets, but so much more as it is also used by other service departments. We often forget that it's not just IT that needs to manage their requests, all services are faced with the same issues. Where this application distinguishes itself is the flexibility of customizing the requests and workflows to different departments, regions, clients, etc. The Client portal (one stop for all service requests, no matter the department) is a great tool and so easy to manage.”

About C2 ATOM:

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.

Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either On-Premise or Cloud installation, putting IT as a real partner for business. Intuitive configuration and fast onboarding facilitates software transition without touching a single line of code or living in fear of the next upgrade.

This intuitive web-based solution generates better time response, time resolution, allowing your teams to collaborate and provide great service for your clients. This integrated system also allows organizations to scale up using cross-departments service catalogs and enable self-service portal to reduce agents’ workload. C2 ATOM also supports asset management, tracking and measuring with relationships and impact analysis.