Workflow in C2 ATOM

C2 ATOM named ITSM leader by Info-Tech for 2019

February 12 2019

Info-Tech Research group named C2 ATOM software as an IT service management leader for 2019. The report ranked products based on feedback from IT and business professionals as well as vendor relationship.

"Our focus is to provide tools to support IT and business processes, enabling an improved experience for our customers" said Stéphane Lauzière, President of C2 Enterprise. “We are satisfied to see that our clients find that C2 ATOM is an easy-to-use system with a robust service catalog, bringing concrete value to the business with the ability to easily integrate with other systems".

C2 ATOM IT service management software was one of 18 ITSM tools to be evaluated by more than 749 end users; Some of the vendors included were Cherwell, ServiceNow, Ivanti, SysAid and OmniTracker.


C2 ATOM : Market Leader 

C2 ATOM was identified as a market Leader vendor for consistently delivering value to agents, customers and partners by 81 percent of customers surveyed and was highly ranked in the following categories:

  • Plan to Renew (1st)
  • Service Catalogue (2nd)
  • Ease of Data Integration (2nd)
  • Value/Cost Satisfaction (3rd)

C2 ATOM was ranked 2nd in the Service Catalog category


C2 ATOM was also ranked Top-10 in the following categories :

  • Likeliness to Recommend (4th)
  • Net Emotional Footprint (+81)
  • Quality of Features (8th)
  • Breadth of Features (7th)
  • Business Value Created (9th)

C2 ATOM ranked 4th for the Likeliness to recommend.


C2 ATOM powerfully flexible ITSM application empowers IT and business teams to efficiently automate and improve critical services and workflows to give employees streamlined experiences at work—without investing in complex maintenance associated with legacy tools. C2 ATOM IT Service Management software is easy to customize and configure, with instant benefits for the IT department and the enterprise as a whole.


About Software Reviews 

Software Reviews is a division of Info-Tech Research Group Inc., a world-class IT research and consulting firm established in 1997. Working in the vendor space for two decades, Software Reviews is a leading source of expertise and insight into the enterprise software landscape and vendor relationships.

The organization assists members by providing accurate insight into the experience of purchasing and owning software through the collection of real data from real IT professionals to get an accurate and unbiased understanding of complex software purchasing decisions.