Need to Automate ITSM Processes?

Download this guide for keys ITSM elements:

  • Improve the quality of services and support activities

  • Increase user satisfaction
  • Optimize IT tools use
  • Respect service level agreements
  • Streamline and control IT spending
  • Assess all integrated automation measures

Download the ITSM Automation Guide

About the Author
Stéphane Dugas serves as Customer Service Director at C2 Innovations and is ITIL® certified. His proven skills in analysis, management and technical service desk implementation have enabled him to accomplish many achievements related to IT service management practice.
What our customers think
"C2 solutions give our company an effective control of IT support requests."
- Sylvain Laporte, IT Director, Ultima Group
"Service requests centralization and the software flexibility have resulted in greatly increase the effectiveness of services."
- Rachelle Thompson, Help Desk Supervisor, Fasken Martineau
"C2 tools enable our teams to ensure optimal tickets monitoring, measure performance and justify our projects / needs to management."
- Luc Choinière, Network Administrator, Dale Parizeau Morris Mackenzie