ITIL-Ready Service desk

Full Service Desk Functions

The solution supports all major service desk processes. Incident management, problem management, change management, service catalog, self-service portal, knowledge base and much more are supported through the C2 ATOM solution.

Request Custom Views

Benefit from a clear vision of your tickets, tasks, groups, filters, incidents, events, service requests and more. You can also customize and adapt the grid and its columns to optimize the user experience. Prioritization of tickets as well as easy categorization of different types of tickets facilitates daily operations within the tool. These grouping features and filters optimize visualization and distribution of resources and requests while allowing the integration of data from your IT infrastructure.

Fast and Efficient Support Operations

C2 ATOM allows you to easily respond to incidents through a quick tickets registration, reducing the entry time by technical resources. The application therefore tracks the submission to their resolution requests for access to users' information (personal record, equipment or materials related to the profile) as well as the history update requests, queries, defining tasks, priority level, and relevant information for optimizing monitoring queries.

Optimal User Experience

Looking for a software offering flexibility and ease of use? Looking for the empowerment of your team with the arrival of a new software? The intuitiveness is essential to ensure smooth and efficient operations. In response to this need, C2 ATOM enhances user experience criteria on the market. Significantly ergonomic and easy to use, this inspiration is based at the heart of the application's flexibility. This foundation is reflected in all fields, which are also fully customizable.