All-in-one Service Desk Solution

 

Supporting industry leaders

Service delivery success starts here

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ITIL processes at your fingertips

C2 ATOM solution supports service desk processes and is aligned with ITIL®. Incident management, problem management, change management, projects and service requests give you great flexibility.

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Get inspired by good practices and flexible operations

  • Service Catalog

    • Save time with instant ticket categorization
    • Filter available services for each requester or team
    • Publish it on a portal available to your customers
  • Projets views tailored to your needs

    • Modify a project's tasks inside a Gantt view
    • Change the status of a query in a Kanban frame
    • Follow your projects in time using a calendar view
  • Monitoring Tools

    • Add and share notes
    • Assign groups or resource
    • Reference tickets for fast closing
  • Intuitive Ticketing

    • Manage the prioritizations according to the impacts
    • Minute the time spent on each ticket
    • Associate an asset or equipment with the ticket
  • Offer your agents the best experience

    Queues, filters, search options and assignment possibilities allow efficient organization of the work.

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  • Offer your customers the best experience

    A knowledge base can meet the high expectations of your customers and encourage the sharing of information.

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  • Reduce workload thanks to self-service

    Using the portal, C2 ATOM allows you to route categorized requests in a flash. This self-service space is customizable, providing an experience tailored to your applicants.

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Speed up your services

  • Multi-Teams

    A service catalog filtered by company, team, or department can make it much easier for your agents to support. Published on a self-service portal, the catalog is a major asset for any service center, support department, agile multi-team context and large-scale projects.

  • Sharing Problem Resolutions 

    Our solution facilitates collaboration and communication between all stakeholders of a simple request or a complex project. A knowledge base makes it possible to quickly identify the possible resolution tracks.

  • Enabling Fast Support

    Easily respond to incidents with quick ticket registration, reducing entry time for your agents.

Questions about C2 ATOM? 

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