Innovation en continu chez C2

Looking back on 2019

December 17 2019

2019 was a year filled with change and innovation. The C2 family has seen new partners and contributors added to the many projects planned for 2020.


2019 Recap

We are also proud to work with quality employees, eager and motivated to improve service management accross organizations! This search for improvement does not stop there. Our principles have been slightly transformed for the coming year; the success of your projects, innovation and above all the value generated for the C2 ATOM user community will be at the heart of our decisions.



Here's a month-to-month summary.



  • Version 3.07.04 released
  • Welcoming Ocean Group in the C2 ATOM Community.
  • C2 ATOM renews its Pink Verify certifications for 6 processes (Incident, problem, change, service request, assets configuration and CMDB, service catalog).



  • C2 ATOM is recognized as an ITSM leader by Software Reviews.
  • Lunch & Learn and "Stop Time" lunches for the C2 team.
  • Boralex joins the C2 ATOM community.



  • Daniel Auger, business analyst, joins the team.
  • Sylvain Sgariglia, quality assurance specialist, joins the C2 family.


  • City of Victoriaville joins C2 ATOM community.
  • Multiple migrations to C2 ATOM.



  • Release of version 3.07.05
  • C2 ATOM 2019 conference was held at the Hôtel Quartier de Québec.
  • C2 supports the annual SEVE event.


  • Martine St-Hilaire, business analyst, joins the team



  • Welcoming a new external collaborator; Matthieu Moffett from Mofco.
  • Demers Ambulances is now part of the C2 ATOM Community.
  • GTI Canada Joins the C2 ATOM Community.


  • Version 3.07.06 released
  • Hugh Fraser, sales advisor, joins the team.
  • Our colleague Nancy Laberge receives the good news; her boy's adoption is confirmed!



  • Presence of our team at the Customer Service - Business event.
  • C2 ATOM activation at the RIMQ Symposium.



  • Team went out to the Laval Rocket opening hockey game.
  • C2 ATOM activation at IQ7 event.
  • Daniel Auger presented a conference on how to improve operational performance and follow ups, as part of the Strategies PME 2019 event.
  • Webinar: Process automation and client empowerment.



  • Release of version 3.07.07
  • Announcement of technological partnership with the bciti application.
  • Successful golive at Ville de Laval.
  • Presence at Agile Tour 2019.



  • Part of the C2 team was successfully ITIL4 certified.
  • In progress (To be release in January 2020): Version 3.07.08