Pricing
C2 ATOM is also available in a On-Premise version.
ITIL-Ready Service DeskIncident Management Problem Management Change Management Service Request Management Project Management Event Management Access Management Service Catalog Self-service Web Portal Knowledge Base Surveys Service Level Agreements (SLAs) & Flexible Business Hours Files & Screen Shots Attachment |
Robust Asset ManagementStructured CMDB Asset Tracking Licence and Contract Management Inventory Management Asset Import from CSV Files Preventive Maintenance Management Dynamic Relations/Impact View Software Asset Management Purchase Order Management Asset Discovery* Part Management Change Plans Asset Geolocation |
Codeless & AutomationBusiness Rules Auto-Assignment Approval Automation Workflow Management Task Management Custom Triggers (tickets, tasks, CI, notes, email) Asset Automation Task Templates Ticket Templates Multiple Request Forms Escalation, Alerts & Notifications Email Integration Instant Notification People Shared Services Ready |
Reporting & AnalyticsBuilt-in Reports Support Performance Dashboard Timesheet Chrono/Timer Calendar View Contacts and Tickets History Custom SSRS Reporting Available User Satisfaction Stats Target Compliance & Performance Tickets and Asset CSV Export Custom Search Templates Custom Filter Templates Instant Client Overview & Activities History |
System & IntegrationsCommunity Forum Email & Phone Support Dedicated Project Specialist Custom Roles and Permissions Templates (CMDB, IT Catalog) Unlimited Custom Fields Custom Branding Portal Ability to Call API/ Web services/ Third party Integrations Open & Documented REST-API Internal Chat Disaster Recovery Custom Branding Portal Azure Integration / Single Sign On Mobile app & responsive access Multi-enterprise |
ITIL-Ready Service DeskIncident Management Problem Management Change Management Service Request Management Project Management Event Management Access Management Service Catalog Self-service Web Portal Knowledge Base User Surveys Service Level Agreements (SLAs) & Flexible Business Hours Files & Screen Shots Attachment |
Robust Asset ManagementStructured CMDB Asset Tracking Licence and Contract Management Inventory Management Asset Import from CSV Files Preventive Maintenance Management Dynamic Relations/Impact View Software Asset Management Purchase Order Management Asset Discovery* Part Management Change Plans Asset Geolocation |
Codeless & AutomationBusiness Rules Auto-Assignment Approval Automation Workflow Management Task Management Custom Triggers (tickets, tasks, CI, notes, email) Asset Automation Task Templates Ticket Templates Multiple Request Forms Escalation, Alerts & Notifications Email Integration Instant Notification People Shared Services Ready |
Reporting & AnalyticsBuilt-in Reports Support Performance Dashboard Timesheet Chrono/Timer Calendar View Contacts and Tickets History Custom SSRS Reporting Available User Satisfaction Stats Target Compliance & Performance Tickets and Asset CSV Export Custom Search Templates Custom Filter Templates Instant Client Overview & Activities History |
System & IntegrationsCommunity Forum Email & Phone Support Dedicated Project Specialist Custom Roles and Permissions Templates (CMDB, IT Catalog) Unlimited Custom Fields Ability to call API/ Web services/ Third party Integrations Open & Documented REST-API Internal Chat Mobile App & Responsive Access Custom Branding Portal Multi-Enterprise Disaster Recovery Azure Integration / Single Sign On Dedicated server & Database Complete access to SSRS Multisite Support |
ITIL-Ready Service DeskIncident Management Problem Management Change Management Service Request Management Project Management Event Management Access Management Service Catalog Self-service Web Portal Knowledge Base User Surveys Service Level Agreements (SLAs) & Flexible Business Hours Files & Screen Shots Attachment |
Robust Asset ManagementStructured CMDB Asset Tracking Licence and Contract Management Inventory Management Asset Import from CSV Files Preventive Maintenance Management Dynamic Relations/Impact View Software Asset Management Purchase Order Management Asset Discovery* Part Management Change Plans Asset Geolocation |
Codeless & AutomationBusiness Rules Auto-Assignment Approval Automation Workflow Management Task Management Custom Triggers (tickets, tasks, CI, notes, email) Asset Automation Task Templates Ticket Templates Multiple Request Forms Escalation, Alerts & Notifications Email Integration Instant Notification People Shared Services Ready |
Reporting & AnalyticsBuilt-in Reports Support Performance Dashboard Timesheet Chrono/Timer Calendar View Contacts and Tickets History Custom SSRS Reporting Available User Satisfaction Stats Target Compliance & Performance Tickets and Asset CSV Export Custom Search Templates Custom Filter Templates Instant Client Overview & Activities History |
System & IntegrationsCommunity Forum Email & Phone Support Dedicated Project Specialist Custom Roles and Permissions Templates (CMDB, IT Catalog) Unlimited Custom Fields Ability to call API/ Web services/ Third party Integrations Open & Documented REST-API Internal Chat Mobile App & Responsive Access Custom Branding Portal Multi-Enterprise Disaster Recovery Azure Integration / Single Sign On Dedicated server & Database Complete access to SSRS Multisite Support |
Frequently asked questions
What’s included in the subscribtion?
C2 ATOM subscriptions include the C2 ATOM licenses and its updates. You also get access to our support team (phone, email, portal) for your questions and inquiries.
What type of support do you offer?
Email and phone support are available. You can also communicate through C2 portal and send requests directly to our team.
What type of licencing C2 ATOM propose?
C2 ATOM offers floating (concurrent) and named licences. Meaning that with floating licences you can have as many users as you want, as long as the number of connected users isn’t greater than the number of licenses.
Can we keep the trial’s data when buying the product?
You can keep your trial’s data. You can also export it for external or further usage.
Is it possible to integrate with 3rd party apps?
Yes, C2 ATOM has a complete and functional API. External applications can communicate easily with the tool. It is also possible to call web services directly from the C2 ATOM software. You can contact us by phone or at support@c2atom.com to see if an application integrates with C2 ATOM or to request the integration of a 3rd party application.
To what extent can I customize the application?
All the fields presented in the application are customizable. We care about your appreciation and the flexibility of our tool therefore feels essential.
Is there a On-Premise (installed) version?
There is an installed version of C2 ATOM available.
What are the steps to deploy C2 ATOM?
When you begin your trial, you are both the first client and the first default resource. Then import your customers and invite your teams by creating resources. A service catalog template is offered, which you can adapt according to your context. You can also relate to our Starter Guide to help with the first steps to operate.
What’s different with C2 ATOM versus the others?
C2 delivers powerful and flexible enterprise service management solutions, putting IT as a real partner for business. Intuitive configuration and fast onboarding facilitates software transition.
What are its key benefits?
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.
Do customers and requesters need licences?
Only resources or administrators in the C2 ATOM application require licenses. Requesters don’t need any license as they can send unlimited demands.
Can we buy some modules?
C2 ATOM solution is an integrated suite of IT service management and is therefore not available in a modular format. Your teams benefit from all the features.
Where is data located?
C2 ATOM servers are located in Montreal at OVH.