Four Reasons to invest Time and Efforts in Asset Management

Blog
August 28 2015

The IT managers knows it well; asset management and the use of a configuration management database - CMDB - is a process that requires a lot of investment, both in human resources and in terms of instrastructure and maintenance. To measure its effectiveness and its contribution in terms of value and return on investment, a good approach would be to break its implementation by type of usage, in order to specifically invest in a service improvement objective.

We can divide this potential ROI of 4 different components. Here are some goals or measurable benefits related to the effective management of a CMDB:

1. Financial Component: Cost Rationalization

Effective asset management for an organization can bring its own set of measurable benefits, especially on the expenditure side.

  • Lower CIs maintenance costs
  • Lower software licensing costs
  • Optimization of expenditures through better supplies planning
  • Economic gains (for the company) in terms of availability
  • Evolution of configuration management cost
  • Registration of financial data in order to facilitate the assessment of costs and billing
  • Cost reductions related to the unavailability of user activity

2. Process Component: Configuration Elements Compliance 

 The CMDB provides managers with accessible, accurate and immediately information exploitable on:

  • The number of implemented CIs
  • The implementation progress index
  • The % of changes made without CI (Configuration Item) identified or with the wrong CI
  • The % of false information following an audit
  • The % of false information following automatic inventories
  • The progression index of false information
  • Number of unauthorized components discovered
  • Time spent on configuration management
  • Evolution of incident resolution time (involving the managed CIs)
  • Evolution of consecutive incidents of uncontrolled changes
  • Evolution of the number of corrected problems

3. Quality Component : Improved Handling of Information

One can also feel the positive effects of asset management on the quality of the service delivery and support offered to users / customers.

  • Impact on service availability and the reduction of incidents
  • Improved responsiveness on incidents
  • Improved perception of the service by users
  • Immediate information access on the infrastructure and services
  • Accelerate and improve the recording of incidents and their resolution
  • Facilitate problem identification and resolution
  • Improve changes planning and evaluating business risks
  • Support life cycle management of IT assets
  • Check license usage and compliance
  • Record maintenance information and contract provider
  • Record service levels
  • Record financial data in order to facilitate the assessment of costs and billing

4. Learning Component: Better Audit, Better Control

The use of a CMDB also supports a continuous improvement process.

  • Number of improvements to the CMDB model
  • New integrated information (links, attributes)
  • New control procedures or audit improving the validity or use of the CMDB