4 key points to consider before you kickstart your Service Catalogue

Blog
August 23 2012

Many organizations today are improving their Service Catalogue…which is a core artefact required to move to a more mature service provision model…However, has for many ITSM improvement, one critical success factor is to scope very well the improvement of your catalogue, not by selecting necessarily a limited number of services, but by answering the following 4 key questions before you start:

  1. What is (or are) the business objective(s) of implementing an improved catalogue? *
    • Increase revenue of corporation,
    • Rationalize cost of services
    • Meet legal obligations
    • Improve client/user satisfaction
    • Fix service provider organizational issues (moral, governance).
  2. What are your top critical Business Processes that depends on IM/IT services (VBFs)? You should limit to your top 3 to 5 to start with.
  3. Do you have an up to date (or at least useable) IM/IT organisational chart?
  4. Does your client pay for their IM/IT services (could be notional charging)?

The following 4 questions should be answered before you embark in an improvement initiative for your Service Catalogue…

By answering these questions, you will first ensure the catalogue is built in meeting a business objective that will bring value to the organisation. Second, it will be linked to critical business process and will ensure you can assign service ownership. Finally, the last question will define the level of details you will require to make the catalogue of significant business value. For more details on interpretation of ITSM concepts please contact C2 Enterprise ITSM Mentors.

 

*P.S.: The 5 reasons specified previously are the only 5 reasons why you should be improving any ITSM capabilities…