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HelpDesk Solution |
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Managing workflow with the C2 Interaction module
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This process automation module makes tasks simpler and easily and intuitively can deliver complex workflow scenarios. Your Business does not stop and neither will the C2 Interaction module. C2 never tires, never forgets and never misses a beat! It manages workflow processes, deadlines and priorities. It coordinates, dispatches and follows up so you never drop the ball. |
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The highly sophisticated C2 Interaction module: |
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Automatically escalates open requests, depending on results of previous actions or no action and based on your Service level agreements. |
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Automatically send customer surveys after a ticket is closed. |
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Dispatches requests internally or to 3 rd party service providers based on your business process. |
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Automatically updates a request's status or priority, according to your rules and service level agreements you want to adhere to. Interaction will update contacts and resources when requests are changed. |
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Route calls to the appropriate technician. |
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Manage Service Level Agreements that are defined by you and executed by the C² Interaction module. |
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Create parent/child relationships for related issues and tasks for complex processes, like "new hires" or change requests. |
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Benefits |
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Manage user defined business rules and escalations by creating subtasks and update issues automatically from an escalation eliminating the tried an true method of " running across the room to ask a colleague to do something" |
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Define custom roles and groups to grant or restrict system functions allowing for better internal organization and accountability. |
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Field level Security making sure only the people with access, get access. |
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Designate team leaders and supervisors for escalation notification, auto-assignment, and reporting making sure that the individuals with responsibility, take ownership of it. |
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All of your business workflow needs are managed within the most user friendly interface in the industry. |
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To see for yourself, schedule a demo with one of our sales associa |
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