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Testimonials

« We are very happy working with C2. Service quality, on-time technical support and after-sales service are aspects we pay particular attention to in our business, and C2 met our expectations.»

Gisèle Gagné

V.P. Quality and Methodologies

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« Within the first six months of implementation, we saw significant changes in our efficiency... »

Ervin Mak

Ex-Manager, Service to users IT Service

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"The versatility of C2 Enterprise, the support requests centralization allowed by this solution, and its great flexibility made possible to significantly increase the efficiency..."

Rachelle Thompson

Help Desk Center, Supervisor

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« C2 Enterprise allows us to keep re-usable data regarding requests addressed to our IT Helpdesk. It enables us to increase our efficiency, to respond faster to our customers and to achieve cost savings.»

Richard Quesnel

General Manager of Information Technology

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« C2 Enterprise is user friendly, flexible and improves the communications between the members of a same team and a multidisciplinary teams... »

Louise Lévesque

Assistant General Management, Information Technology User Services Division

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Clients

AMTL Agropur Butler University CGI Desjardins Dessau ETS Fasken Martineau Garda Gaz Metro Hema Quebec Industrielle Alliance La Presse Lassonde McGill University Health Centre Mega Brand Metro Mexx Ministere Quebec Nurun Orange Saputo Sogique Ubisoft Uniprix Yellow

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Training

Training

 

 

Supported Frameworks

ITIL®

ITIL® (Information Technology Infrastructure Library) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations. It is a process based framework in managing the life cycle of IT Services. ITIL® gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. 


COBIT®

COBIT® (Control Objectives for Information and related Technology) is an IT Governance framework and supporting tool set that allow managers to bridge the gap between control requirements, technical issues and business risks. COBIT® enables clear policy development and good practice for IT control throughout organizations. COBIT® emphasizes regulatory compliance, helps organizations to increase the value attained from IT, and enables alignment.

 

TOGAF™

TOGAFTM (The Open Group Architecture Framework) is a framework that was developed as a standard for advancing the profession of Enterprise Architecture. It provides a comprehensive approach to the design, planning, implementation and governance of enterprise information architecture. TOGAFTM includes a model with a process approach to architecture in the organization. The (enterprise) architect has therefore changed from a technical individual to someone with organizational sensitivity.

 

ISO 20 000

ISO 20 000 is an international standard, specifically aiming to establish and recognize service quality management systems in IT organizations. ISO 20 000 allows you to obtain an independent certification level that recognizes Service Management “Capability.” The certification process ensures the conformance of our ITSMS (Information Technology Service Management System) to the international standard, as well as any organizational and customer specific requirements that have been identified.

 

Green IT®

Green IT® Refers to environmentally sustainable computing or IT. It provides a framework for ensuring sustainable Information and Communications Technology. Green IT® services enables clients to drive measurable financial and environmental benefits from programs for IT Eco-Efficiency and IT Eco-Innovation.  Green IT® defines the field of green computing as "the study and practice of designing, manufacturing, using, and disposing of computers, servers, and associated subsystems—such as monitors, printers, storage devices, and networking and communications systems — efficiently and effectively with minimal or no impact on the environment.

 

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ITIL® is a registered Trademark of the Cabinet Office.The swirl logo™ is a Trademark of the Cabinet Office. PMI® is a registered trade and service mark of Project Management Institute Inc. ISACA® is a registered trademark of the Information Systems Audit and Control Association. COBIT® is a registered trademark of ISACA and the IT Governance Institute. PRINCE2® is a registered trademark of the Cabinet Office. CGEIT® is a registered trademark of ISACA and the IT Governance Institute. TOGAF® is a registered trademark of The Open Group in the United States and other countries. The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.

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