PORTFOLIO MANAGEMENT WITH
C2 MOST SERVICE CATALOG
Your IT department and service desk stays busy. Upper management now realizes that IT Service Management (ITSM) is a major enabler responsible for making sure your company’s operations run smoothly. C2’s Managing Overall Service Tool, now known at C2 MOST will make sure your IT department runs smoothly. Going beyond the usual service catalog offerings, C2 MOST will actually help with the portfolio, Service Level, Demand, Finance management and Request Fulfillment of your IT department and beyond.
SERVICE MANAGEMENT TOOL
The C2 service catalog has a suite of impressive IT Service Management (ITSM) functionality that will improve the efficiency and productivity of your business. With more than 10 years of experience in managing support activities, C2 MOST and our products show that C2 has the resources to rationalize, improve and optimize your organization’s IT Service Management processes.
Your IT department offers many different services to the many different departments within your organization, and has a countless number of tasks and assets that need to be managed. Whether it is upgrading a server, modifying a corporate application, changing a graphic card, assigning resource from a virtual (cloud environment), creating a new email account, ordering a new computer or installing software for a new employee, your IT department has an entire service catalog (part of your portfolio) they offer to each department of your company.
EFFICIENCY AND PRODUCTIVITY
The C2 MOST service catalog means your IT department and service desk will have the tools they need to publish a service catalog, manage agreement (SLA, OLA), accomplish tasks, respond to requests and provide customer service. When it comes to justifying your IT department costs and resources C2 MOST also allows you to assign revenue or costs to each service and request. This will empower your IT department as you can provide reports on expenditures and the revenue generated and saved by your team. You will easily be able to justify IT department and service desk expenditures by assigning a cost to each job. Each intervention has a cost that is saved by using your in-house department. The cost of the expenditure can be spread across the cost of the intervention and management will be able to see when the expense actually becomes an opportunity for profit with the department. C2 MOST will also enable you, in real time, to negotiate, agree and automatically generate service level (SLA) or operational level (OLA) agreements.
COMPREHENSIVE SERVICE CATALOG
C2 offers a comprehensive suite of products that will enhance your IT Department. Your team, management and customers will quickly see the improvements in efficiency and overall customer service as a result of implementing C2 products, as well as our recommended best practices. Most importantly, your customers will experience better customer service and your business will continue to grow.
With C2’s Managing Overall Service Tool, your IT Department will be streamlined and better managed, resulting in a better bottom line for your company.