Testimonials

« We are very happy working with C2. Service quality, on-time technical support and after-sales service are aspects we pay particular attention to in our business, and C2 met our expectations.»

Gisèle Gagné

V.P. Quality and Methodologies

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« Within the first six months of implementation, we saw significant changes in our efficiency... »

Ervin Mak

Ex-Manager, Service to users IT Service

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"The versatility of C2 Enterprise, the support requests centralization allowed by this solution, and its great flexibility made possible to significantly increase the efficiency..."

Rachelle Thompson

Help Desk Center, Supervisor

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« C2 Enterprise allows us to keep re-usable data regarding requests addressed to our IT Helpdesk. It enables us to increase our efficiency, to respond faster to our customers and to achieve cost savings.»

Richard Quesnel

General Manager of Information Technology

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« C2 Enterprise is user friendly, flexible and improves the communications between the members of a same team and a multidisciplinary teams... »

Louise Lévesque

Assistant General Management, Information Technology User Services Division

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More

Clients

AMTL Agropur Butler University CGI Desjardins Dessau ETS Fasken Martineau Garda Gaz Metro Hema Quebec Industrielle Alliance La Presse Lassonde McGill University Health Centre Mega Brand Metro Mexx Ministere Quebec Nurun Orange Saputo Sogique Ubisoft Uniprix Yellow

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The web client for remote operation.

With C2 WebResource you can access the C2 Enterprise solution from any terminal equipped with a web browser. Useful to remote teams, as well as providing your customer support with better reactivity, C2 WebResource provides the main incident management functions in a simple and ergonomic interface. Highly secure, C2 WebResource does away with the need to expose terminals outside your organization's network and allows you to develop an SaaS architecture which suits your needs.

C2 WebResource allows you to avoid support and installation of the C2 Enterprise suite on non-critical terminals and offers more flexibility to your support team. Resources can hence have a quick access to the management of requests and tasks, clients handling, client history browsing, doing quick searches and looking up into the documentation, generating reports, managing inventory ...

Key benefits

✔ The advantages of SaaS
Whatever their equipment and localization may be, your support teams can use the whole C2 Enterprise suite.

✔ Security : a major asset To avoid exposing your organization's sensitive information, access and communication with C2 WebResource is done securely, with strong authentication mechanisms.

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