Testimonials

« We are very happy working with C2. Service quality, on-time technical support and after-sales service are aspects we pay particular attention to in our business, and C2 met our expectations.»

Gisèle Gagné

V.P. Quality and Methodologies

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« Within the first six months of implementation, we saw significant changes in our efficiency... »

Ervin Mak

Ex-Manager, Service to users IT Service

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"The versatility of C2 Enterprise, the support requests centralization allowed by this solution, and its great flexibility made possible to significantly increase the efficiency..."

Rachelle Thompson

Help Desk Center, Supervisor

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« C2 Enterprise allows us to keep re-usable data regarding requests addressed to our IT Helpdesk. It enables us to increase our efficiency, to respond faster to our customers and to achieve cost savings.»

Richard Quesnel

General Manager of Information Technology

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« C2 Enterprise is user friendly, flexible and improves the communications between the members of a same team and a multidisciplinary teams... »

Louise Lévesque

Assistant General Management, Information Technology User Services Division

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More

Clients

AMTL Agropur Butler University CGI Desjardins Dessau ETS Fasken Martineau Garda Gaz Metro Hema Quebec Industrielle Alliance La Presse Lassonde Loto-Quebec McGill University Health Centre Mega Brand Metro Mexx Ministere Quebec Nurun Orange Saputo Sogique Ubisoft Uniprix Yellow

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The custom counter.

C2 WebClient offers the possibility to the client, through a modern portal, to submit a request from any terminal equipped with a web browser. Customizable with a few simple clicks, it integrates into your service chain as an always-open access point for an unlimited number of clients. Whether it be a company's IT support or customer service for commercial activities, C2 WebClient is a must-have tool to reduce the flow of calls to a customer service department

A resource center for every user, C2 WebClient provides documentation pertinent to the request's nature (FAQ, User Manual ...). An event log keeps a track, for the client as well as the resource, of every request, whether processed or pending resolution. With the assistance of other modules, C2 WebClient is able to gather precise data input by the user (requires C2 Profiler), to trigger actions at the submission of the request (requires C2 InterAction), or to integrate the portal into another environment within the company. (requires C2 SDK).

Key Benefits

✔ An operational service center
Accessible at any time, C2 WebClient is the customer-oriented extension of C2 Enterprise, striving to increase both integration and availability of your customer service..

✔ Listening to users
Integrating easily into a business environment, C2 WebClient has been designed so as to minimize processing delays and to offer a custom response.

✔ Documents database
To stop wasting time answering frequent and repetitive requests, you can offer universal solutions to common problems and focus on more complex issues.

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