Information and satisfaction.
As a function of communication between users and customer service, C2 Profiler allows you to setup interactive polls to make a precise diagnostic or inquire about client satisfaction after an intervention. Fully customizable, these polls can be deployed over the whole service center or specifically sent to the client. For example, on a call to customer service, it enables you to audit a request so as to direct it toward the right resource or rise its priority. Moreover, it helps your support teams be rigorous in their respect of your business or client management processes.
After the resolution of a request, C2 Profiler enables you to ask about a customer's opinion so as to adapt incident management processes or set prospective paths towards the improvement of customer service. You can also use C2 WebClient in compliment to C2 Profiler to have the user benefit from these surveys directly from his terminal. Able to intervene at several points in your request management process, C2 Profiler bolsters the flexibility of your customer service.