JUSTIFY IT DEPARTMENT AND SERVICE DESK EXPENDITURES
Going further than the usual service catalog offerings, C2 CATALOG will actually help with the Portfolio, Service Level Agreement, Demand, Finance management and Request Fulfillment of your IT department or any part of your organization.
The C2 CATALOG means your IT department including the service desk will have the tools they need to accomplish tasks, respond to requests and provide customer service. When it comes to justifying your IT department costs, C2 CATALOG also allows you to assign revenue or costs to each service and resource as well as linking to your configuration items. This will empower your IT department as you can provide reports on expenditures and the revenue generated and saved by your team.
You will easily be able to justify IT department and service desk expenditures by assigning a cost (and effort) to each job. Each intervention has an effort and cost that is saved by using your in-house department. The true cost of a given expenditure can be spread across the cost of the intervention and management will be able to see when the expense actually becomes an opportunity for profit with the department.