C² InterMail allows you to automatically process the reception of emails addressed to your support department. Able to extract key information like origin, matching the sender's address to a potential previous request, detecting the presence of content tokens in the mail's body..., C² InterMail sends a return receipt to the requester along with useful information pertaining to the follow-up to the request. The request is then integrated to the worker process set up in C² Enterprise.

No message will remain unanswered and you allow your resources to process a much higher volume of requests by letting the solution deal with routine tasks. The C² InterAction module also provides you with new synergies, as every mail can interact with the whole C² Enterprise solution. C² InterMail also aims to be a mobile companion as it will allow mobile terminal users to benefit from customer support whenever and wherever they need to.

✔ At the heart of your activity
Offering a simple, widespread mean to reach your customer service, and automatize its processing, guarantees a high quality of service.

✔ Data granularity
The follow-up and management of email templates allows for several levels of information, from client to supervisor and the resources in-between.

✔ Filter unwanted emails
Exclusion list management prevents the flooding of your support department's inbox with undesirable emails and frees your support teams from this tedious task.