The intelligent companion to winning processes.
C2 INTERACTION allows you to manage and automate requests, from their follow-up to their resolution, while respecting the scenarios that you chose to put in place. Add conditions, actions to take on these conditions, allocate resources to these actions and describe their tasks : C2 INTERACTION will see to it that all is done as planned. Able to manipulate the solution's whole breadth of functionality, C2 INTERACTION is the quintessential productivity module. Thanks to its intuitive tree diagram, C2 INTERACTION lets you build complex scenarios while guaranteeing an optimal legibility.
With C2 INTERACTION you can automatically address emails to resources linked to a request (client, providers, employees, administrators ...), and also assign requests to new resources, modify their status or raise their priority... Every action usually done in C2 ENTERPRISE can be automated by C2 INTERACTION !
C2 INTERACTION is also prevention's best friend, allowing you to anticipate crisis situations by being the first to launch an action as soon as an incident is flagged, thus letting support teams concentrate on problem solving.