C² INTERACTION allows you to manage and automate requests, from their follow-up to their resolution, while respecting the scenarios that you chose to put in place. Add conditions, actions to take on these conditions, allocate resources to these actions and describe their tasks : C² INTERACTION will see to it that all is done as planned. Able to manipulate the solution's whole breadth of functionality, C² INTERACTION is the quintessential productivity module. Thanks to its intuitive tree diagram, C² INTERACTION lets you build complex scenarios while guaranteeing an optimal legibility.

With C² INTERACTION you can automatically address emails to resources linked to a request (client, providers, employees, administrators ...), and also assign requests to new resources, modify their status or raise their priority... Every action usually done in C² ENTERPRISE can be automated by C² INTERACTION !

C² INTERACTION is also prevention's best friend, allowing you to anticipate crisis situations by being the first to launch an action as soon as an incident is flagged, thus letting support teams concentrate on problem solving.

✔ Your business process is rationalized
You arrange your priorities and service level agreements with simplicity, C² INTERACTION is able to interact with the whole C² ENTERPRISE suite so as to offer maximum efficiency to your support department.

✔ Maximize satisfaction
By automatically allocating resources to the resolution of critical requests, you can offer the best of services to your clientele.

✔ The rigor of flexibility
Your human resources can't always be available, C² INTERACTION instead anticipates and manages your teams' time while respecting your planning.

✔ Limitless functionality
Keeping an eye on service contracts, welcoming a new co-worker ... In any case, using C² INTERACTION will allow you to create reliable processes.