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Testimonials

« We are very happy working with C². Service quality, on-time technical support and after-sales service are aspects we pay particular attention to in our business, and C² met our expectations.»

Gisèle Gagné

V.P. Quality and Methodologies

« Within the first six months of implementation, we saw significant changes in our efficiency... »

Ervin Mak

Ex-Manager, Service to users IT Service

"The versatility of C2 Enterprise, the support requests centralization allowed by this solution, and its great flexibility made possible to significantly increase the efficiency..."

Rachelle Thompson

Help Desk Center, Supervisor

« C2 Enterprise allows us to keep re-usable data regarding requests addressed to our IT Helpdesk. It enables us to increase our efficiency, to respond faster to our customers and to achieve cost savings.»

Richard Quesnel

General Manager of Information Technology

« C2 Enterprise is user friendly, flexible and improves the communications between the members of a same team and a multidisciplinary teams... »

Louise Lévesque

Assistant General Management, Information Technology User Services Division

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Clients

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Business Process Reengineering

ITSM Consulting Services

C² is an IT services company specialized in providing complete ITSM solutions and products, management consulting and training services relating to IT services improvements.

C² draws on its long experience in ITSM solutions design and implementation to offer efficient, creative and competitive solutions suited to its client's needs and expectations. As a result of its extensive experience in designing and implementing ITSM solutions, C² can provide Professional Services and leading expertise in the following areas:

IT Service Management,
Service Catalog and Portfolio
Governance,
ISO 20000,
Information Management,
Enterprise Architecture,
Business Process Analysis,

Business Process Modeling
ITSM Tool Integration,
Training and Mentoring
Project Management
Business Intelligence
Project/Change Coordination

C² offers solutions which are specifically designed to maximize the value of your IT investments, by improving the quality and efficiency of the services delivery, the project management procedures, the operational processes and infrastructures.

If you want to improve the overall efficiency of your IT services, we can help you to achieve tangible results. Owing to our vast experience and expertise, we can improve all ITSM good practices processes (as per ITIL® Framework)

ITIL Wheel c2 enterprise

C² assists its clients in achieving success by offering specialized consulting services for all service life cycles. These practical and robust solutions have been developed and tested in several IT organizations and are designed not only to speed up the integration but also to achieve significant cost and time savings. Instead of re-inventing the wheel, our solutions - listed below, will get you there faster, cheaper, and better. The following are examples of the types of services we can provide:

Defining your improvement vision and objectives
ITSM Maturity Assessment
ITSM Roadmap with costing and justification
Defining Measurement targets
Lean approach to process development and implementation (Lean ITSM Toolkit)
Complete ITSM Improvement Services related to specific Business Objectives
ITSM Dashboards
Continual Improvement Solution